Henry Schein is actively monitoring the rapidly evolving coronavirus (COVID-19) outbreak and its global impact. Below is information about what Henry Schein is doing to address this unprecedented situation and the actions we are taking to get more product into the hands of those who need it most—health care professionals.
We continue to work with our manufacturing and supply chain partners to procure as much infection control product as possible. As the private-sector lead of the Pandemic Supply Chain Network, we are in direct contact with the World Health Organization and the U.S. Centers for Disease Control and Prevention to address the needs of our customers as they rely on us to help navigate this unfolding public health challenge.
We thank our customers for their patience and understanding and we applaud the heroic health care workers for their dedication under extraordinary circumstances. We remain committed to updating customers throughout this time as new information becomes available.
Useful contacts:
Customers with concerns may find the following Henry Schein contacts useful:
Customer services: 0800 023 2558 (UK)
Account payments and queries:
For UK high street customers: 01634 877 454
For UK corporates and institutional customers: 01634 877 540
For Irish customers: 0035314565288 (ieaccounts@henryschein.com)
Henry Schein Financial services repayments: 01923 810016 (csd.uk@dllgroup.com)
Equipment service: 0800 028 4749 (equipment-servicedesk@henryschein.co.uk)
Equipment installations information: 0800 028 4749 (equipment-servicedesk@henryschein.co.uk)
eXact customers:
If you require remote licences for EXACT, please contact: 01634 266802 (contactus@soeuk.com)
For advice about updating EXACT in line with NHS Guidelines, including patient messaging: https://softwareofexcellence.co.uk/covid19/
For other queries related to corona updates, business continuity and support:
Government:
- https://www.gov.uk/government/news/coronavirus-covid-19-guidance-for-employees-employers-and-businesses
- https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19
Business support helpline England: 0300 456 3565 (Monday to Friday, 9am to 6pm)
Business support helpline Scotland: 0300 303 0660
Business support helpline Wales: 0300 060 3000
Business support helpline Northern Ireland: 0800 181 4422
British Dental Association advice: https://bda.org/advice/Coronavirus/Pages/latest-updates.aspx
Public Health England: https://www.gov.uk/government/organisations/public-health-england
World Health Organisation: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/
