Customer Complaint and Resolution Policy

Facilitation of Financial Advice or Agreements

If you are not satisfied with the final response that you receive from us in respect of your facilitation of financial advice or agreement concern, you have the right to complain to the Financial Ombudsman Service. You must do this within six months of our final response.

When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet or you can obtain a copy from:
www.financial-ombudsman.org.uk
Financial Ombudsman Service, Exchange Tower, London E14 9SR
By freephone:  0800 023 567 
Standard Telephone: 0300 123 1 123
Outside of the UK: +44 20 7964 0500

*Calls are charged at the same rates as 01/02 number on mobile tariffs.