Delivery and Returns

Arranging a Consumable Return

(For Equipment Returns please click here)  

It’s simple to arrange a return from your online account by following these steps:

1. Navigate to your account dashboard – Orders
2. Click on the header – Returns
3. View the status of past returns or click – Request Return
4. See a list of items purchased that are eligible for return
5. Identify the item(s) to be returned and
   1. Select the quantity to be returned
   2. Select the reason for the return
   3. If selecting reason codes ‘other’ or ‘faulty’ please give additional information
6. Following selection, the item(s) will drop into the ‘Returns cart’ at the bottom of the page
7. Edit or remove the items from the ‘Returns cart’ if you need to make changes
8. You can search for items to return using the ‘search box’
9. View ‘non-returnable’ items by sliding the toggle switch above the headers
10. Confirm your selection in the ‘Returns cart’ once all items for return are selected
11. To finalise the return, enter you preferred collection date for the Carrier to call and collect the parcel
12. Add any information that will help the Carrier successfully collect the parcel such as closures for lunch, early finishes etc
13. Check the collection address is for the correct location
14. Check the email address is correct – this is where the Carrier Returns label(s) will be emailed
15. Click confirm when all information is correct and complete
16. Read the ‘Important Return Information’, click ‘Understood, submit my return’
17. The submitted return confirmation will show on screen and can be saved as a pdf
18. An email will be sent from Customer Services with your return label. Print it so all barcodes are readable (they need to be scanned) and attach it firmly to a smooth side of the box

Returns conditions: read clauses 4 & 5 link of the Terms and Conditions

Our Customer service team are on hand to help you every step of the way, chat with us at henryschein.co.uk email us customerservice@henryschein.co.uk or call us 0800 028 1533 (dental) 028 90370702 (Belfast) 0800 0304169 (medical)