Service First
Our expert engineer support for you, easily accessible whenever you need it.
Service First
Service First is an easy way for you to request support from your engineer, right from your smartphone. No app needed - just scan and access.
Step 1: We attach QR codes to all your practice's equipment - even pre-existing items.
Step 2: Simply scan the QR code to contact us with your problem.
Step 3: We will pick up your query the same day, when you contact us before 4pm - so you will be up and running again in no time.
(Need faster support? Call us on 0800 028 4749, or request a Remote Assistance Call - receive a same-day callback when you ring before 4pm.)
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Report a Problem as it Occurs
We will pick it up immediately during our working hours
Audit History
Any work carried out gets logged for future reference
Comprehensive
We cover all your products, even those we did not install
Practical
Easy and time-saving, no need to interrupt your working day
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Future-Proof
There are further benefits to come like CQC document storage
Report a Problem as it Occurs
We will pick it up immediately during our working hours
So Many Ways To Solve The Problem
Service First also includes an AI Assistant, plus troubleshooting, FAQs, and PDF instruction manuals for all of your products!
The screens are easy to view and navigate through on your smart phone.
There is no limit on the number of times you scan your QR codes. We are ready to help when you need it.
How will this help me?
Your QR code will allow us to access all the information that we need in order to repair your product, including the make and model, serial number, location and contact details.Why Rely On Us For Dental Equipment Servicing?
Genuine replacement parts
We only use replacement parts produced by the original manufacturer, and we will never repair your machine with third-party parts.
Manufacturer-trained engineers
All our engineers are trained in-person by the manufacturer. We will never send an engineer who hasn't been trained fully to a job.
Transparency in what we do
We use a maintenance checklist on every job, plus we guarantee no hidden costs or surprises. Quality is always our priority.
Syreeta Alexis has assisted me very closely when old equipment has unfortunately required urgent attention to keep us open and has organised engineers for us within minutes with very prompt responses.
Sanjay Patel, Dental Care Centre
Syreeta Alexis has assisted me very closely when old equipment has unfortunately required urgent attention to keep us open and has organised engineers for us within minutes with very prompt responses.
Sanjay Patel, Dental Care Centre
*Price excludes VAT. Offer valid until 31 December 2025. Terms and conditions apply. E & OE.
